Long-Term Care Client Conversations: Real Stories and Strategies

The Bucket Plan® On-Demand Podcast

Long-Term Care Client Conversations: Real Stories and Strategies

In This Episode

About the Episode:

Long-term care conversations stall when advisors lack real-world context to make them authentic. This live recording from A Woman’s Clarity® forum series brings you inside the actual experience of managing care for an aging parent. Join host Kirsten Schlumbohm as she guides a conversation with members from OneTeam Financial that balances raw personal experience with professional strategy.

Gina Ference, Managing Director of Partnership Development, shares her journey from discovering her mother’s medication mismanagement to navigating facility research, state Medicaid rules, and the financial reality of care costs progressing from $8,800 to $15,000+ monthly. Drew Serzan, Head of Private Client and Executive Life Insurance Planning and Founding Partner, provides the advisor framework, including his opening question that transforms abstract planning into personal reflection and his “Three Cs” approach to coordinating care transitions.

Key Topics Discussed:

  • Starting the Long-Term Care Conversation: Drew’s proven opening question that shifts planning from abstract to personal
  • The Facility Search Process: What to evaluate in communities and why state Medicaid rules matter
  • The Real Cost Progression: Base rates, medication management fees, ADL assistance, and how expenses escalate
  • Tax-Efficient Drawdown Strategies: Coordinating with CPAs on optimal asset withdrawal
  • The Three Cs Framework: Providing clarity, communication, and coordination during care transitions
  • Advisors as Quarterbacks: Why you’re uniquely positioned to lead family care meetings

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Long-Term Care Client Conversations: Real Stories and Strategies

About the Host:

Kirsten Schlumbohm is the Vice President, Head of Annuity Sales at  C2P. She has over 15 years of industry experience in which she’s served as an insurance and annuity wholesaler, sales trainer and leader, and financial advisor. In addition to her life and health insurance licenses, she holds her  Series 66  and a degree from Iowa State University.

Kirsten is committed to empowering you and helping you reach the retirement finish line. She believes in optimizing processes to build strategies out of silos and encourage tighter collaboration.

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About the Guests:

Gina Ference brings a unique combination of advocacy experience and relationship-building skills to her role as Managing Director of Partnership Development at OneTeam Financial. Her passion for protecting and empowering others fuels everything she does, including developing strategic community relationships, managing employee development, and coordinating educational programs.

Gina earned her Bachelor of Arts in Communications from Villanova University and has spent six years in the financial industry building meaningful connections. Before joining OneTeam Financial, Gina spent over two decades as an investigator with the New Jersey Attorney General’s Office, working to protect seniors and victims from unfair practices. This background showed her the importance of a trusted advisor who puts clients’ interests first. Her work at OneTeam Financial includes organizing educational events where subject-matter specialists share knowledge on financial planning topics with membership groups, civic organizations, and other financial professionals.

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Andrew “Drew” Serzan is the Head of Private Client and Executive Life Insurance Planning and a Founding Partner of OneTeam Financial. Over the past two decades, he has built his career in the financial services and insurance planning industry by fostering long-term relationships with his clients and fellow professionals. Drew is passionate about working with individuals and businesses in the areas of life insurance, comprehensive financial planning for retirement, and asset transfer and preservation, as part of a holistic plan. In addition to graduating from New Jersey City University (NJCU) with a Bachelor of Arts in Business Management, he has professional certifications in long-term care planning (CLTC®).

He specializes in designing and overseeing sophisticated insurance strategies for high-income and high-net-worth clientele including celebrities and professional athletes whose earnings can be extremely volatile. As result, he works diligently to help them understand the decisions and opportunities presented by their unique situations. By working closely with his high-net-worth clientele and their teams of advisors, he helps ensure efficient and effective life-long wealth transfer and cash flow protection throughout their lifetimes.

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